• Frequently Asked Questions

    Do you deliver in my area?

    Delivery is on a Thursday evening between 6pm and 9pm.We currently only deliver within the specified zone- see map.  Please place your order a minimum of 24 hours prior to your delivery.  We offer free delivery on orders over $45 within our delivery zone.

    What if I’m out when my food arrives?

    The courier will leave your meals in a pre- arranged place.  We guarantee your meals will be delivered frozen and suggest placing them in the freezer as soon as you can.  It is your responsibility to check the agreed location is out of the sun and secure.  We recommend you leave an esky in the agreed location to store your meals.  Pre- arranged, we can leave your meals in a polystyrene box.  We would require a $5 deposit for the box that would be refunded once the box is returned.

    How do I store my meals?

    We recommend you place the meals straight into the freezer when they are delivered.  We suggest you take your meal out of the freezer and place it in the fridge to defrost naturally before consuming.

    How do I cook my meals?

    You will find the cooking instruction clearly labelled on the top of the packaging.  To achieve maximum flavour, we recommend heating the meals on a stovetop.  You can also microwave if the stove top isn’t suitable.  Lasagna, Moussaka and Shepherds Pie need to be placed in the oven to cook due to the cooking process and the foil packaging.

    Is this processed food?

    We cook in genuinely small batches using traditional methods and equipment- the same if you were cooking at home.  This is how we achieve the quality and depth of flavour not found in mass produced meals.

    How do I know my credit card details are secure?

    All card details are encrypted using the most up to date technology available ensuring nobody is able to access and view your card details at any time.

    Are my personal details passed onto a third party?

    We guarantee under no circumstances would we pass your details onto a third party.  Your privacy is a priority for us.